Adding New Telephone Recording Capacity
Posted by Robin BingemanLondon, UK – Our email archiving appliance company, has recently added a feature to our service that allows users to record voice calls on mobile phones, land lines or VOIP. Our new CryoSIM service will be particularly useful for businesses in the UK that will need to comply with new Financial Services Authority (FSA) regulations which come into force later in 2011.
CryoSIM will allow businesses to record voice calls and archive them in realtime into the Cryoserver email archiving solution. The system is simple and effective, requiring only a replacement SIM card for the phone and does not need the installation of software on any devices. The new service will allow staff for companies that are regulated by the FSA to do business whenever and wherever they are – and still comply with regulations.
Cryoserver’s email archiving software also allows users to find specific emails quickly and easily. The CryoSIM compliance solution offers the same functionality; users can find any recording in the archive in only a few seconds. Furthermore, users can search through the archiving appliance for voice recordings, emails, and IM conversations in one single search.
CryoSIM offers additional advantages:
• Eliminates personal use and misuse of phone calls at work and on work-owned mobile phones, allowing for reduced costs and increased productivity.
• Captures customer’s orders, commitments, questions, and instructions. If there are any questions about a conversation, you can go back and review it.
• Records any abusive calls to protect front-line staff members who answer the phones.
”Offering businesses CryoSIM makes it possible for us to provide the voice recording solution to everyone at the SIM card level. So, no software needs to be installed on the device itself,” says Robin Bingeman of Forensic & Compliance Systems, the manufacturer of the Cryoserver email archiving software. ”Our customers are seeing huge benefits, notably the simplicity and the cost savings with the voice recording solution. Many customers have stopped using their current landline voice recording devices. CryoSIM is becoming their de facto recording solution since it is more cost effective and resilient.”
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