Educational Organizations Benefit From Email Archiving Solutions

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Email Archiving SolutionsLONDON – A variety of businesses can benefit from the email archiving solutions of Cryoserver. All companies need the ability to find sent and received emails quickly and efficiently. One might think a small company could do this easily, without acquiring any archiving appliance, but that is not necessarily true. Smaller organizations may be less likely to have established protocols and procedures for archiving important, or even unimportant, emails.

Cryoserver has worked within a variety of industries to create and establish solutions of email archiving that fit the needs of each particular client. Some organizations want to back up emails on a cloud server while others would prefer an on-site, appliance solution. Regardless of the type of data storage a company chooses, Cryoserver is able to accommodate their needs through understanding what they hope to achieve with their archiving plan.

The Brook Hill School in Bullard, TX is an example of this. As their campus grew through the addition of a new residential building and increased enrolment, they were faced with the need to re-evaluate how emails were archived. After working with Cryoserver to set up a new

email archiving software, Jason Forrest, Associate Director of Information Technology shared, “Thank you for your insight, patience, and extremely quick responses to any questions or issues we’ve had over the past 9 months. You are truly skilled at your job and it hasn’t gone unnoticed among us in the tech [sic] department here at Brook Hill.”

Educational institutions such as The Brook Hill School face compliance issues in many forms. Admissions, financial aid, and national accreditation all come with their own unique issues. Cryoserver 7.0 allows them to almost instantly discover the information required to respond to both internal and external requests.

Other industries can reap the benefits of Cryoserver 7.0 as well. It does not matter if you work in a for-profit industry or in a government funded nonprofit. The bottom line is important for everyone and being able to handle regulatory, legal, and other email requests quickly is an asset. To understand how your company can benefit from Cryoserver, sign up for a webinar and learn more.

© 2013 Cryoserver. Authorization to post is granted, with the stipulation that Cryoserver is credited as sole source. Linking to other sites from this document is strictly prohibited, with the exception of herein embedded links.

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Understanding Why You Should Participate in a Cryoserver Webinar

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webinar of Cryoserver about email archivingLONDON – Does your current system to archive emails work as well as you need it to? How do you know if you are getting as much out of your current email archiving provider as you need? Do you even have a system for archiving your emails? What other types of questions should you ask when it comes to archiving what could be thousands of emails each week?

These are important questions for any business to consider. To help, Cryoserver is offering a unique 20-minute webinar to all interested businesses, so they can learn more about email archiving appliances and cloud services. A Cryoserver webinar is the best way to become familiar with the email archiving services and products they offer because it provides a broad overview of how Cryoserver works along with the benefits of choosing this service.

Choosing to back up emails is smart business, no matter what industry you are in. For this reason, making an educated choice is important. Many professional and even legal needs may depend on finding the right email within a tight deadline. The near instantaneous archive search that Cryoserver can provide is demonstrated during the webinar, leaving no doubt that Cryoserver is poised to meet the needs of your business.

Due to the recent release of Cryoserver 7.0, if you are a past webinar participant, you ought to register for another one. This will be an opportunity for you to learn firsthand about the numerous changes that the newest release offers. You can see for yourself how they have improved the end user interface, added more advanced search features, and implemented email data restoration. A webinar is also a great opportunity to be introduced to the new business continuity feature that can step in if you ever experience an outage of your current email server.

No business should be without a continuity plan. As more and more interactions occur through email, the importance of saving accurate records, i.e. archiving the emails, cannot be understated. Cryoserver 7.0 can insure your company can continue to function even if a major email server equipment failure occurs.

The webinars are offered once a week at 9 a.m. EST. You can choose which day you would like to participate when you register. If none of the listed times are convenient for your schedule that is OK. “We are also happy to organize bespoke web demonstrations if these dates or times are inconvenient for you or your customers,” says Robin Bingeman, of Forensic & Compliance Systems, Ltd, the manufacturer of Cryoserver.

© 2013 Cryoserver. Authorization to post is granted, with the stipulation that Cryoserver is credited as sole source. Linking to other sites from this document is strictly prohibited, with the exception of herein embedded links.

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Archiving Software Is Necessary in Both the Private and Public Sector

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Archive email

LONDON – Trying to find the email a former employee sent to an independent contractor three years ago is worse than looking for a needle in a haystack. Yet, at some point, you might find yourself in a circumstance similar to this one. When a request like this comes in, whether it is to solve a human resources issue or contract dispute, having that email can mean the difference between avoiding a lawsuit all together or being able to settle one before it is filed.

How are companies to know which emails they ought to save? There are no blanket laws that require companies to save email communications. Some industries, such as the banking and legal industries, do have regulations. Everyone else however, is left to decide for themselves which emails they will keep and how long they will hold onto them.

Unlike the private sector, the regulations imposed on federal agencies are much stricter. Additionally, the Freedom of Information Act (FOIA), means that those records need to be accessible to the public, as requested, in a timely manner. The type of software archiving that each agency uses will determine how long it takes for requests to be filled.

Increasingly, federal agencies are receiving FOIA requests for emails. When there is no national security interest or other exemption to prevent it, all emails must be presented when a related FOIA request is made. Solutions of email archiving are important to meet these requests.

While the private sector may not have the same regulations, the solution for both segments is an email system that can capture every email that comes into and goes out of the email server. An efficient, searchable system of archiving emails makes fulfilling search requests easier.

“Fast access to critical information in response to disputes and compliance requests is essential for all industries,” says Robin Bingeman of Cryoserver. “We help our clients save time and money by doing away with their dependence on archaic storage methods.”

The best archiving solution has a wide range of search options, returns search results quickly, and can package those results to help your company comply with all requests, legal or otherwise.

© 2013 Cryoserver. Authorization to post is granted, with the stipulation that Cryoserver is credited as sole source. Linking to other sites from this document is strictly prohibited, with the exception of herein embedded links.

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Why Changing Your Email Archiving Solution Saves Time

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LONDON – When your email archiving system is not well integrated into your email server, your employees waste time. They waste time learning a second piece of software. They waste time flipping back and forth between two screens trying to find the content they need. Ultimately, they might even end up wasting more time conducting too many searches because they are using a poor indexing tool.

Fortunately, it is always a great time to update your email archiving solutions to prevent work loss issues caused by inferior archiving software packages. Cryoserver has overcome the common archive time wasters and offers an elegant, integrated solution that is easy to roll out no matter which email server or email service you use.

Cryoserver has been specifically designed to make a transition from your existing archiving solution painless. You can easily migrate your existing archive from just about any platform. “We offer a variety of tools to make transferring data into Cryoserver quick and easy. In fact, clients are usually surprised by how pain-free the experience is,” informs Robin Bingeman of Forensic & Compliance Systems, the developers of Cryoserver.

A proprietary Import Utility allows the transfer of both legacy and present-day emails from your company’s current mail server (Exchange, Office365, GoogleApps, Domino, GroupWise) into the Cryoserver. Whether you choose an appliance based solution, the Cryoserver software or the Cryoserver managed service, a one-time process is used to import the desired emails. You can choose to import based on email address, date ranges, or organizational folders.

Even though the import is very rapid, each email is indexed as it comes into the Cryoserver so that subsequent searches are a valuable use of time. Additionally, forensic tags are placed on the imported emails indicating that they existed prior to the Cryoserver archive as well as the live email. This aids in legal and regulatory compliance.

Cryoserver has the tools to help you migrate your archive if your company uses one of the following archiving email systems:

  • Autonomy ZANTAZ EAS (for Exchange or Notes)
  • Autonomy Message Manager for Exchange, Notes & GroupWise
  • (formerly CA Message Manager)
  • Autonomy ZANTAZ Digital Safe
  • EMC EmailXtender (for Exchange or Notes)
  • EMC SourceOnce (for Exchange or Notes)
  • EMC Centera • iLumin Assentor • Metalogix Professional Archive Manager (PAM) for Exchange
  • Microsoft Exchange, including Exchange 2013, 2010, 2007, 2004 and BPOS / Office365
  • Mimosa NearPoint
  • OpenText IXOS-eCONserver
  • Quest Archive Manager
  • SMTP
  • Symantec Enterprise Vault for Exchange (V5 – V9)
  • ZL Unified Archive
  • PST, NSF, EML & MSG files
  • Hosted archive vendors including Mimecast, MessageLabs & Proofpoint
  • Email format conversion from Notes to Exchange archives and vice versa

Cryoserver’s integration into your email exchange provides a seamless end-user experience, saving time and employee frustration. The search tools are the most advanced in the industry and operate intuitively so that users have a very small learning curve as your company transitions to Cryoserver.

© 2013 Cryoserver. Authorization to post is granted, with the stipulation that Cryoserver is credited as sole source. Linking to other sites from this document is strictly prohibited, with the exception of herein imbedded links.

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Email Archiving Software Offers Expanded Features With Spring Update

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New Update with Expanded FeaturesLONDON – With the switch of seasons from winter to spring comes exciting updates to Cryoserver’s email archiving software. Version 7.0 will be released on April 1st and it includes many productivity improving updates.

The major changes include a much-anticipated makeover of the end user interface, additional search functionality, email data restoration, and a business continuity feature that will prevent a company from losing valuable time when their email servers goes down.

In an effort to provide consumers the tools they need to maximize the effectiveness of their email systems, “the enhancements are derived from customer requests,” says Robin Bingeman of Cryoserver. “The product revolves around customer requests and we aimed to make Cryoserver an even more useful tool than ever before.”

The end user interface and email archive technology have been updated to more closely match the most recent version of Microsoft Outlook, making it easier for clients to navigate using familiar symbols and screen layouts. Additionally, users can now conduct even more advanced searches using spelling stems and sound similar search options. These features are useful for improving SPAM filters and producing more thorough results when searches are conducted for emails and documents related to a particular topic or search string. Embedded and attached documents continue to be indexed in this new release.

The restoration feature will place any archived email back into a user’s inbox, as it originally appeared. This client-requested feature is just one of the many ways that Cryoserver is growing and expanding to meet the changing needs of our end users.

Additionally, with the release of Cryoserver 7.0, when an email server fails, an administrator user can activate the new business continuity feature, which will automatically convert Cryoserver into an emergency mail server. Users will be able to reply and compose new messages directly through Cryoserver, saving valuable work time while the mail servers are brought back on line.

As one of the oldest email archive solutions available, Cryoserver can meet the needs of both small and large businesses. They already serve companies in 28 countries, enabling them to comply with all local and national archiving laws. For more information about Cryoserver and the April 1st release of version 7.0, please contact the Cryoserver team.

© 2013 Cryoserver. Authorization to post is granted, with the stipulation that Cryoserver is credited as sole source. Linking to other sites from this document is strictly prohibited, with the exception of herein imbedded links.

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Cryoserver Makes Open Government Compliance Simpler

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an Advantage of CryoserverLONDON – In a recent blog post, we shared how one of our Florida-based clients utilizes our email archiving software to comply with the Florida Sunshine Law.

The Florida Sunshine Law is an excellent example of an open government compliance regulation that can be made simpler with Cryoserver’s archiving system.

As we dig deeper into the Florida Sunshine Law, we learn that retention of e-mail messages is only one part of the compliance process. If the public submits a request for record access, it is important to be able to search e-mails quickly and determine what is to be classified as a public record.

According to the Florida Attorney General’s site, e-mail messages made or received by agency employees in connection with official business are public records subject to the Public Records Act and can be disclosed in the absence of an exemption.

Consider the Sunshine Law retention specifics of an e-mail message. As public records, e-mail messages must be retained in accordance with the retention schedule for other records relating to the performance of an agency’s functions and formulation of policy. This means that an archiving appliance must, at the very least, be able to search and sort by date easily.

Also, take into account the actual e-mail contents and specifics. The Sunshine Law states “e-mails sent by city commissioners in connection with the transaction of official business are public records subject to disclosure even though the e-mails contain undisclosed or “blind” recipients and their e-mail addresses.” Therefore, once an archived email is searched and sorted by date, it must be reviewed to determine specific contents like recipient names and attachment information.

“This is where our various search techniques help with open government regulations like the Florida Sunshine Law,” says Robin Bingeman of Forensic & Compliance Systems, Ltd, the manufacturer of Cryoserver. “Users can effortlessly review any e-mail that they have ever received or sent since they started archiving.”

Cryoserver has the ability to provide forensic-grade analysis on emails and attachment content for legal submission via E-discovery functionality. Various search techniques include the following:

▪ Search for emails by sender/receivers/group email addresses
▪ Selectively search for email with or without their attachments
▪ Specify words for searching for an exact match or words that sound similar

Bingeman who also provides CryoSPE for ISPs note that the latest version of Cryoserver offers a ‘combined search’ feature. This allows users to identify common e-mails in an investigation. So if a user wants the results to overlap from two separate searches, he or she can run a combined search and see the e-mails that are common in both searches.

“We are always looking to add greater control for users and enhanced search functions in an effort to make open government regulation compliance simpler,” says Bingeman.

© 2013 Cryoserver. Authorization to post is granted, with the stipulation that Cryoserver is credited as sole source. Linking to other sites from this document is strictly prohibited, with the exception of herein imbedded links.

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Florida Public Transit Agency Finds Added Benefit With Cryoserver Solutions

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email archiving solutionsLONDON – Citrus Connection, a Florida transit agency, has discovered an added benefit from utilizing Cryoserver archiving solutions.

In addition to having fast access to critical information as well as experiencing time and cost savings, Citrus Connection utilizes the email archiving appliance to comply with a Florida specific state regulation.

“We are required to meet the terms of the Florida Sunshine Law,” says Citrus Connection Executive Director Tom Phillips. “The Cryoserver mail archive software has made that process much simpler.”

Florida’s Government-in-the-Sunshine Law was enacted in 1967 and is commonly referred to as the Sunshine Law. The regulation provides a right of access to governmental proceedings at both state and local levels. The law is applied to any gathering of two or more members subject to the Sunshine Law to discuss matters, which will foreseeably come before the governing board for action.

The Sunshine Law provides for a right of access to inspect and copy existing public records. Because email has become a primary form of written communication and record, an electronic archiving system has been declared necessary to meet the requirements of the Sunshine Law.

The law applies to “any board or commission of any state agency or authority or of any agency or authority of any county, municipal corporation or political subdivision.” It applies equally to elected or appointed boards or commissions.

The Lakeland Area Mass Transit District known as the Citrus Connection is based in Lakeland, FL. The agency is governed by a board of directors consisting of multiple city and county public officials and therefore must take all necessary steps to comply with the Sunshine Law.

“Regulations like the Florida Sunshine Law often require that records of written communications, including email, for government business must be archived and available for public viewing,” says Robin Bingeman, of Forensic & Compliance Systems, the makers of Cryoserver email archiving solutions. “Like Citrus Connection, many of our clients find that Cryoserver can offer a convenient solution to these types of requirements.”

© 2013 Cryoserver. Authorization to post is granted, with the stipulation that Cryoserver is credited as sole source. Linking to other sites from this document is strictly prohibited, with the exception of herein imbedded links.

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Why Your Company Needs Email Archiving Even if Not Legally Required

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LONDON – “My company doesn’t need an email archiving appliance and system because it isn’t subject to laws that govern data storage.”

This is a statement we hear every now and again in our line of work. But it’s important to understand that archiving solutions are capable of serving a variety of purposes that go beyond compliance, says Robin Bingeman, of Forensic & Compliance Systems, the makers of Cryoserver email archiving solutions.

“Even if your company is not subject to any specific legal requirements that address the need to keep an electronic archive of all emails sent to and from your organisation, there are other benefits to be gained from having compliance solutions in place,” Bingeman says.

One reason is that your company or organisation might want to protect itself against general legal risks or customer complaints. Having a copy of customer complaints that cannot be tampered with can help ensure those complaints are accurately addressed.

Organisations that have no legal requirements to do so often cite increased staff efficiency and green IT as benefits of maintaining an email archiving system, particularly when that system is cloud-based, which is one of the options offered by Cryoserver.
Businesses these days are more focused than ever on deriving maximum value from IT staffs and budgets. Companies want to do more with fewer resources and less cost.
That means cloud computing and software-as-a-service continue to increase in popularity. Companies can replace on-premises licensed software with SaaS applications to lower ownership costs.

“As a result, the cloud-based SaaS marketplace is growing by double digits, from $6.4 billion in 2008 to $14.8 billion in 2012,” according to recent analyst findings.
Outsourcing non-strategic functions also promotes green IT because it cuts onsite power and resource consumption when IT functions are handled in the cloud.

Technical benefits also exist when an email archiving system is in place. For example, this system will protect your company from data loss. How many times have you known a specific email existed that contained need-to-know information, yet you couldn’t find it in your Sent folder?

“Those days of frustration are gone when you have email archiving in place,” Bingeman says. “A simple search will locate your email in mere seconds.”

Archiving makes it possible for emails to be deleted from the mail server’s mailboxes, which creates lower server workloads, he says. Mailbox quotas also can be eliminated. In the event that servers fail, an email archiving system provides access to information that is critical to your organisation.

What company couldn’t use an increase in employee productivity? Employees don’t waste precious time searching for documents attached to emails, or emails that contain valuable information when they can perform a quick search to easily locate their sought-after information. Also, it bears mentioning there are psychological changes that tend to take place when employees in an organisation are aware that every single email they send and receive is maintained in a tamper-evident repository.

“Our clients have seen that the personal emails that eat away at productivity tend to diminish once an email archiver is put in place,” Bingeman says. “Employees are more likely to discourage personal emails, jokes and other frivolous forwarded emails.”

So even if you aren’t required to do so by law, you may find that having an email archiving system in place will provide a great many benefits to your business.

© 2013 Cryoserver. Authorization to post is granted, with the stipulation that Cryoserver is credited as sole source. Linking to other sites from this document is strictly prohibited, with the exception of herein imbedded links.

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An Incentive to Replace Your Existing Email Archiving Solution

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LONDON – It’s a new year, and if you’re currently using Autonomy email archiving software, this might be the ideal time for your company to consider replacing its archiving system.

We rolled out a product replacement promotion this month that makes it possible for companies to replace their existing email archiving software with a Cryoserver product: our archiving appliance, software or cloud-based option.

We anticipate that customers who currently use the Autonomy email archiving products formerly known as Mimosa and Zantaz will welcome this offer.

Hewlett-Packard recently wrote off $8.8 billion for its 2011 acquisition of Autonomy, a U.K. software maker, according to a Wall Street Journal article. This came after HP reported that an internal investigation had brought to light “serious accounting improprieties” and “outright misrepresentations.”

“The customers who use the Autonomy email system products are going to be left stranded from a product development, support and sales support standpoint as Autonomy focuses its efforts on other products in its portfolio,” says Robin Bingeman of Cryoserver. “To help keep these Autonomy customers from being left behind with older technologies, Cryoserver is offering to help these organisations migrate to the world-class Cryoserver solutions so they can benefit from the latest advanced archiving technologies.”

We’re making this replacement promotion available to these customers. Cryoserver will do this for the price of their current maintenance fee they pay for their Autonomy products.

“We anticipate that they’ll be glad they made the switch once they experience our system,” Bingeman says.

Cryoserver makes it possible for companies to collect, store and save all emails and instant messages sent to or from their organisation in a safe, tamper-proof repository. Users can sift through the catalogued data quickly and easily. Email and attachments can be located in mere seconds.

Cryoserver provides safe storage of emails that can never be edited, which means the archive allows forensic ediscovery of an organisation’s complete email history. The stored data is readily available for any need in a legal proceeding, dispute resolution, human resources investigation, subject access request, Freedom of Information request, regulatory compliance or data protection.

© 2013 Cryoserver. Authorization to post is granted, with the stipulation that Cryoserver is credited as sole source. Linking to other sites from this document is strictly prohibited, with the exception of herein imbedded links.

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How Long Companies Should Retain Emails and What to Do When Audited

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LONDON – Historically, corporations tried to restrain the amount of emails in their archives by deleting email quickly, while putting the responsibility of retaining important emails in the hands of their employees. This is not a strategy that has worked in many organisations favor.

“An employee-driven policy has not fared well in the courts, as employees do not have the time or talent to sift through which emails to keep and which to delete,” said Robin Bingeman of the email archiving software Cryoserver. “Not only is it a waste of the employees’ time, but you are literally putting the livelihood of your company in their hands.”

Email retention policies should be regulation- and/or centrally-driven, not employee-driven. Over the past few decades, the email archive expert has discovered that throughout the world different organisations keep their emails for different amounts of time, depending on the sector they work in.

Popular retention timeframes adopted by organisations are:

- three years

- seven years

- 10 years

- indefinitely

In the UK, we find seven years is the most common retention period, which covers legislation regarding contracts expiring after six years. Personnel records need to be kept for six years after the employee has left the organisation. Organisations that make products often choose to keep documents for 10 years, as there is a product liability requirement, which means the record must be kept after the last production came off the line.

With a product such as Cryoserver, organisations can comply with laws and regulation retention periods with ease, as Cryoserver handles the retention periods for you, behind the scenes.

“Not only does Cryoserver manage document retention policies, it can also provide authenticity of documents if an investigation were ever to occur,” said the email archiving professional.

In the event of an investigation, the authenticity of the correspondence will have to illustrate a range of evidence. To provide solid evidence, the organisation must be able to show that the record is what it claims to be and prove that it has not been changed since its creation. These points include:

    - Relevant policy and procedures regarding the use of the archive equipment, database and programs
    - Who is allowed to access the database and how their access is controlled
    - Prove beyond reasonable doubt the email archive has not been tampered with
    - Prevent root access to the archive

“Cryoserver will help your company sift through the required points of interest to help ensure the integrity of the documents in question,” said Bingeman. “You are never alone when you have a solution like Cryoserver in place – we are available with support when you need it, no matter where your company stands in the proceedings.”

When a company is brought to court, the way in which they present evidence reflects the way they operate. When appropriate measures are in place, a company can enter the courtroom with confidence in their system and the integrity of their evidence.

“Email communications have become the cornerstone of how businesses operate today, so it is critical that the documents relied upon by the organisation are properly retained,” the email system specialist said.

© 2012 Cryoserver. Authorization to post is granted, with the stipulation that Cryoserver is credited as sole source. Linking to other sites from this document is strictly prohibited, with the exception of herein imbedded links.

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