Case Study – Baker Tilly
Baker Tilly Isle of Man recognise the importance of accurate email records. As an independent member of Baker Tilly International they must provide a quality service of professional expertise, accounting, auditing and fiduciary services.
Leon Sale, the IT manager spoke to us about the ways they were able to utilise Cryoserver:
Email Archiving Requirements
Problems & Solutions
1. Poor customer service from previous supplier
Since changing to Cryoserver, the staff at Baker Tilly have been totally satisfied with the support team. Cryoserver’s support team provide both proactive and reactive support, helping Baker Tilly keep problems at bay and also quickly fix things on the rare occasions when there are issues.
2. Highly regulated industry with complex compliance requirements
The nature of Baker Tilly’s business means that they must comply with numerous rules regarding the maintenance of complete, tamper-resistant email records. They started using an email archiving appliance in 2008 and found they had to use the archiving records to prove or disprove an email was sent or received on multiple occasions.
“The industry in which we operate is compliance driven and we simply could not take any chances, you only need one potential issue and the use of such an appliance to resolve it, and that in itself could have paid for the hardware alone. We need complete confidence in the compliance aspect of inbound and outbound emails.”
The implementation of Cryoserver’s solution into their system went smoothly and employees were able to use the solution without lengthy training sessions.
3. High costs of previous archiving solution
With many price plans growing as users come and go from business, and a requirement for a powerful archiving solution it was difficult for Baker Tilly to find an email archive which was both secure, fast and affordable.
Leon says he would absolutely recommend Cryoserver to other companies looking for a similar system, particularly since its a third less expensive than their previous solution and has been easier to use.
“The costs between the two differ massively. Cryoserver being the best value for money hands down in my opinion.”