--- title: Guildford Borough Council Customer Story date: 2024-09-25T05:34:00-07:00 author: admin canonical_url: "https://www.cryoserver.com/customer-stories/guildford-borough-council-customer-story" section: Stories --- ![Guildford Borough Council Customer Story](https://cynical-zorilla.transforms.svdcdn.com/production/img-guildford.jpg?w=1920&h=1080&q=100&fm=webp&fit=clip&dm=1727267654&s=94cca4694a4b7b03f626ce50b5cb728f) Sep 25, 2024# Guildford Borough Council Customer Story [Guildford Borough Council](https://www.guildford.gov.uk/?ref=cryoserver.com) is one of Cryoserver’s longest standing users. They have followed the development of Cryoserver over the years and the introduction of [email archiving features ](https://www.cryoserver.com/email-archiving/)which are now some of our largest benefits. We spoke to Vincenzo Ardilio: ## **How does your organisation use Cryoserver?** We use it a lot. We use it when we have Subject Access Requests (SAR) or Freedom of Information (FOI) requests, when we want to discover whether we actually hold information in email or not. We don’t have a sophisticated records management system at the moment so Cryoserver helps us to carry out searches quickly and securely. Our auditors were concerned about our arrangements before then, if ever they had to carry out an investigation there was no audit trail to explain the circumstances of the audit. From there we wanted to look for something that would protect the auditors, explain their specific reasons for going in, as well as assure staff that people weren’t going in to snoop around on their emails. It’s absolutely lived up to those expectations. ## **How do you use Cryoserver?** We’ve been gradually reducing our email retention period, and intending to go down further to reduce the sheer volume of information which we are searching. We use it for search and retrieval day to day, as well as for the audit trail third party access. ## **What’s your favourite thing about Cryoserver?** The search is the big strength of Cryoserver. The search and retrieval covers both the audit trail and the search in that respect. If you were to ask any member of staff using Cryoserver, it would be the search within their own email that’s most useful. ## **Would you recommend Cryoserver?** Yes I would. We have done before, quite often. We all know how it is you think “I dealt with that a year ago” and when it comes to quickly getting hold of email Cryoserver is a really easy way of getting to it. Using the detailed search, Cryoserver makes it easy to find that instance quickly. ## Read *More* [ ![Ultra Electronics Customer Story](https://cynical-zorilla.transforms.svdcdn.com/production/img-ultra.jpg?w=1024&h=512&q=100&fm=webp&fit=crop&dm=1727267701&s=b1f80efe7f0c2534bb5a46acfac54ac8) Sep 25, 2024## Ultra Electronics Customer Story ### Ultra Electronics (Ultra) Precision Air and Land Systems are a provision leader in aerospace and… ](https://www.cryoserver.com/customer-stories/ultra-electronics-customer-story "Go to Story") [ ![SIS Customer Story](https://cynical-zorilla.transforms.svdcdn.com/production/sis.jpg?w=1024&h=512&q=100&fm=webp&fit=crop&dm=1727266881&s=297625966ca501fb0688ccf8d1a01a05) Sep 25, 2024## SIS Customer Story ### From Mimecast to Cryoserver: a recent convert’s experience SIS (Sports Information Services) is the… ](https://www.cryoserver.com/customer-stories/sis-customer-story "Go to Story") [ ![ECA Customer Story](https://cynical-zorilla.transforms.svdcdn.com/production/img-eca.jpg?w=1024&h=512&q=100&fm=webp&fit=crop&dm=1727267723&s=c457ee7271a5974dca0a0a3a2e429219) Sep 25, 2024## ECA Customer Story ### Alaric Turner is responsible for the IT within the Electrical Contractors Association (ECA).The… ](https://www.cryoserver.com/customer-stories/eca-customer-story "Go to Story") [ ![Arnold Laver Customer Story](https://cynical-zorilla.transforms.svdcdn.com/production/img-arnold-laver.jpg?w=1024&h=512&q=100&fm=webp&fit=crop&dm=1727267836&s=f848d533777729839382eeab547d554b) Sep 25, 2024## Arnold Laver Customer Story ### Celebrating its centennial anniversary in 2020, Arnold Laver is a household name in the timber… ](https://www.cryoserver.com/customer-stories/arnold-laver-customer-story "Go to Story") [ ![Brook Hill School Customer Story](https://cynical-zorilla.transforms.svdcdn.com/production/img-brook-hill.jpg?w=1024&h=512&q=100&fm=webp&fit=crop&dm=1727267584&s=840de960eefb9fb88ddd182f0107786c) Sep 25, 2024## Brook Hill School Customer Story ### Brook Hill School is a competitive boarding and private school that relies on Cryoserver for… ](https://www.cryoserver.com/customer-stories/brook-hill-school-customer-story "Go to Story") [ ![Air Charter Service Customer Story](https://cynical-zorilla.transforms.svdcdn.com/production/img-acs.jpg?w=1024&h=512&q=100&fm=webp&fit=crop&dm=1727267826&s=5e66c70005286be6c8f90a08342d68b0) Sep 25, 2024## Air Charter Service Customer Story ### Operating since 1999, Air Charter Service is a multi-faceted broker offering specialised air… ](https://www.cryoserver.com/customer-stories/air-charter-service-customer-story "Go to Story")