GBC

Key Points

  • It's absolutely lived up to expectations
  • We've been gradually reducing our retention period, and intending to go down further
  • The search within a users own email is the most useful feature for us
  • When it comes to quickly getting hold of email Cryoserver is a really easy way to do it

Guildford Borough Council are one of Cryoserver’s longest standing
users.

They have followed the development of Cryoserver over the
years and have introduced features which are now some of our largest
benefits.
We spoke to Vincenzo Ardillo:

We use Cryoserver a lot. We use it when we have Subject Access Requests (SAR) or
Freedom of Information (FOI) requests, when we want to discover whether we
actually hold information in email or not.

We don’t have a sophisticated records management system at the moment so Cryoserver helps us to carry out searches quickly and securely.
Our auditors were concerned about our arrangements before then, if ever they had to carry out an investigation there was no audit trail to explain the circumstances of the audit. From there we wanted to look for something that would protect the auditors, explain their specific reasons for going in, as well as assure staff that people weren’t going in to snoop around on their emails.
It’s absolutely lived up to those expectations.

We’ve been gradually reducing our retention period, and are intending to
go down further to reduce the sheer volume of information which we are
searching.

Download Guildford Borough Council